Appointment Instructions

Everything you need to know about Covid Curbside vs In-person appointments.

As of May 3rd, we will be allowing clients to request in-person appointments.

Our receptionists will ask if you prefer curbside (in your car) or in-person (in a room) at the time of scheduling. Please know that in-person appointments are NOT guaranteed. We have a small number of rooms that can be used right now and even if you request in-person at the time you schedule your appointment, we cannot guarantee that you will be able to come into the building.

When you arrive, please remain in your car. Call in to our receptionists to let them know you have arrived. At this point, we can let you know if we have a room available for you or if we will ask you to do curbside. For those coming in for an available room, please wait until you are called by our team to come into the building and we will show you to your room.

For those persons who do come into the building, we will mandate the use of face masks for the entire visit. We will allow one person to be in the room for the appointment and all others will wait outside or in the car. Check out can be done in the room or you may send your payment up to the front desk for check out.

At this point, we will take clients as rooms open up and get cleaned for you. You will wait in your car until you are called in for your appt. Should we need to do a procedure or wait on diagnostic results, we will ask that you wait in your car. Once your pet’s procedures are complete, we will have you come back in, as needed, for your in-person discharge instructions, gather any medications you may need and get checked out by our receptionists.

Curbside appointments will stay the same. You will call us when you arrive and we will have you bring your pet into the vestibule. Your doctor’s technician will then call you to discuss any symptoms, questions or concerns you may have. Your doctor will perform your pet’s physical examination and any other services you have requested and then call you to go over those physical exam findings and offer up any suggestions for your pet. We will then get you checked out over the phone and return your pet to you.